FAQ

If your order is more than 100 USD, we offer free standard delivery, and express delivery for 5 USD. If your order is less than 100 USD, standard delivery is 7 USD, and express delivery is 15 USD.

Please note, that if you purchase from outside EU, prices are ex. VAT, you therefore may have to pay import taxes according to the laws of that specific country. This is handled by the shipping company and your national customs authority. Please check with your regional customs authority for more information about import fees.

When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. 

Denmark:  Delivery time in Denmark is usually 1-2 business days.

EU: Delivery usually 2-3 business days.

Worldwide: Delivery time is usually 5-7 business days, unless you upgrade to express shipping, then it is 3-4 business days.

You can always follow your order status with the tracking number that you receive when the order is shipped.

*We reserve the right not to deliver in the case that our stock level was incorrect at the time we received the order. If we should be unable to deliver the order, or parts of it, we will contact you by e-mail or phone, and you will have the opportunity to cancel the order. 

If you want to change a product into another model, strap color etc., please contact us at hello@olivergreen.com so we are able to reserve the new item in our stock immediately.

You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used. All original packaging, price labels etc. shall be returned together with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. 

In case of returns or exchange of goods please contact us at hello@olivergreen.com to receive a prepaid return label. Please note that we only offer free return on watches. For the return of straps only we will charge $20, which will be deducted from your payout. Otherwise you can choose to return the items by using a local courier.

Return address:

Oliver Green ApS
Gothersgade 103, 3. Sal
1123 København K
Denmark
Att.: Oliver Green returns #ordernumber

We accept the following credit cards:

- Dankort
- Visa
- MasterCard
- Visa Electron
- JCB
- Paypal (extra 3% fee)
- Apple Pay

The amount will be deducted from your account when the purchased item(s) leaves our stock. Prices are included Danish VAT. Unless you are from countries where you do not have to pay Danish VAT such as NO, US or AE, then the prices will be shown excluding VAT.

Yes, we give 2 years warranty against defects.

All our straps (except 3-Links and 5-Links) fit each model of our quartz watches. We offer interchangeable straps, and you can therefore change them by hand in seconds without any tools. You can see our interchangeable strap guide in our online shop www.olivergreen.com under each strap that we offer. 

If you should have any complaints regarding wrong, damaged or missing items, please contact us on e-mail hello@olivergreen.com or in our contact form here.

When you buy a watch, you choose a strap between a collection of standard straps. However you can always buy an additional one from our great variety of straps.

You can find our straps here.

Unfortunately, this is not possible. 

You can always sign up for our newsletter on www.olivergreen.com to get the latest news on our collections, release dates, practical information concerning our watches and their care, etc. 

You can reach us on e-mail hello@olivergreen.com, where our customer team is always ready to help you or you can use our contact formular here.

If you are interested in collaborating with us, please slide into our DM's on Instagram. For any other inquiries please contact us at hello@olivergreen.com.

Reach out to our Creative Director, Andreas Herring, at andreas@olivergreen.com.